At Preestorez (https://preestorez.com/), customer satisfaction is our priority. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds are accepted.
1. Return Eligibility
You may request a return or replacement if:
- The product is damaged, defective, or incorrect
- The item is unused, in its original packaging, with all accessories
- The return request is made within 7 days of delivery
⚠️ Products showing signs of use, damage after delivery, or missing accessories will not be eligible.
2. Non-Returnable Items
The following items are non-returnable:
- Used or physically damaged products
- Products without original packaging
- Clearance or discounted items
- Items damaged due to misuse or mishandling
3. Return Process
To initiate a return:
- Email us at support@preestorez.com
- Provide your order number, product details, and issue images/videos
- Our support team will review your request within 24–48 hours
Do not send items back without approval.
4. Refund Policy
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable (unless item is defective)
5. Replacement Policy
- If eligible, we will replace the item at no additional cost
- Replacement delivery time depends on stock availability
- In case the product is unavailable, a refund will be issued
6. Return Shipping
- If the return is due to our error (wrong/damaged item), return shipping will be covered by Preestorez
- For other reasons, return shipping costs will be borne by the customer
7. Order Cancellation
- Orders can be canceled before shipment
- Once shipped, cancellation is not possible
- To cancel, contact us immediately at support@preestorez.com
8. Late or Missing Refunds
If you haven’t received your refund:
- Check with your bank or payment provider
- Contact us if the issue persists
9. Contact Us
For any questions regarding returns or refunds:
📧 Email: support@preestorez.com
🌐 Website: https://preestorez.com/